COMPLAINTS

It is the aim of Blacksons Chartered Building Surveyors to provide an efficient and accurate service to its clients. Nevertheless, we acknowledge that some complaints may arise.

As a regulated, Royal Institution of Chartered Surveyors (RICS) firm, we have in place a procedure for handling complaints which meet our regulatory requirements.

Please contact us using the details below:


The Complaints Officer,

Blacksons Chartered Building Surveyors,
533 Durham Road,
Low Fell,
Gateshead,
NE9 5EY.

Telephone number: 0191 676 0590


Email address: complaints@blacksonsltd.co.uk

When contacting us by telephone you will be asked to follow up in writing (by post or email).
Please provide the following details:

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• Full Name

• Subject Property Address and Postcode 

• Details of your concerns, including any relevant information or documents in support of your position

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We will consider your complaint as quickly as possible, acknowledge receipt and respond in a timely manner.